My rog 5s phone automatically shuts off when it's under 15 %. Does my phone battery have a problem?

[Gene_Lloyd]

Please tell us some basic information before asking for help:
Model Name:Rog 5s
Firmware Version:
Rooted or not:not
Frequency of Occurrence: it has happened 3 times now and it's been only a week since I've bought it.
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================

[ExodusCODM]

@rStar I was getting a tiny bit envious of the s series but no more

[ExodusCODM]

Gene Lloyd

Please tell us some basic information before asking for help:

1. Model Name:Rog 5s
2. Firmware Version:
3. Rooted or not:not
4. Frequency of Occurrence: it has happened 3 times now and it's been only a week since I've bought it.
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

My rog 5s phone automatically shuts off when it's under 15 %. Does my phone battery have a problem?

If it's within return window, you should consider returning it

[rStar]

ExodusCODM

@rStar I was getting a tiny bit envious of the s series but no more

View post

S is for slightly better. Don't let performance benchmark fool you bro.
His problem can be fixed with battery calibration. There are many threads regarding that process.

[k_huat]

Recalibrate your battery works
Step1: go to "Settings" > "Battery" > "Battery Care"> "Select charging limit"> "Move bar to 100%" , and turn on "steady charging" n choose "ultra steady"
Step2:Plug in AC charger to charge battery to 100%
Step3:Normal use until capacity of battery decrease to 0%
Step4:Do Step 2 again to charge battery to 100 %