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Star II
Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Community Legend II
Hi gopinath11212,
Please follow the below:
1.Update to the latest software version if not done already.
2.If the phone was previously working fine and the recent update caused the issue, Factory reset your phone
3.Try swapping SIM and check if the SIM swap works or if the same SIM works with another phone
4.Check under Safe mode
5.Share a screenshot or video and share SIM, Network, other details
Safe mode steps:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
I can confirm I am using JIO and Airtel everything works fine
Latest software version details below:



【Model Name】

ROG Phone 5 (ZS673KS)

【Release Date】


Since the server pushes update notice to different serial numbers by batches, it may take some days for you to receive the FOTA notice. Thanks for your patience. You may tap “System updates” in [Settings] >[System] to check if there is new firmware available. Or, you can also try to manually update firmware by referring to the following link.

How to update firmware on my phone?

【Release Note】

  1. Updated Android security patch to 2021-06
  2. Fixed an issue where the game would crash when using multiple windows to open the settings and change the system navigation
  3. Fixed the problem of broken sound when using screen recording
  4. Fixed the problem of low notification sound when using Bluetooth headsets in standby mode
  5. Fixed an issue where blocking notifications in the game could not block Facebook messenger notifications
  6. Fixed the problem of reduced call volume
  7. Fixed the problem of using a microphone to record the voice of a team in the game, and the problem of not being able to record your own voice
  8. Fixed the problem that the 5G network cannot be detected when connected to the GT-AX11000 router
  9. Fixed a serious delay in the screen when entering the game with Geforce Now
  10. Optimize touch experience
  11.  Fix sound effect for speaker playback.

[210715] ROG Phone 5 _WW_18.0840.2106.86