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Long-Time ASUS Customer's Dissatisfaction

Star I

Hello ASUS Community,


I am writing as a long-time ASUS customer who has invested in multiple ASUS devices over the years. Sadly, my recent experiences have left me deeply dissatisfied, and I feel compelled to share my frustrations.


I have purchased more than one device from ASUS in the past, believing in the quality and reliability of your products. However, recent events have shattered my trust in ASUS.


A few months ago, I sent one of my ASUS devices in for warranty service due to issues I encountered. To my dismay, despite the valid warranty claim, ASUS refused to repair the device. Even more disheartening was the fact that when I finally received my device back, it had been downgraded from Android 13 to Android 12. My attempts to update it back to Android 13 have been fruitless.


What's even more distressing is the lack of response and support from ASUS regarding my concerns. After posting on the ASUS community forum and providing the requested information, I have received no assistance or even a response for three weeks.


To make matters worse, my device's SIM card reader has now malfunctioned again, leaving me with multiple ASUS devices that are far from the quality and support I had come to expect.


As a loyal ASUS customer who has invested in your brand on multiple occasions, I am not just disappointed; I am deeply frustrated and disheartened by the lack of support and the decreasing quality of your products. This experience has made me question my loyalty to ASUS.


I sincerely hope that someone from ASUS can address these issues and restore my faith in your brand, as I believe in giving companies the opportunity to make amends. Otherwise, I may be forced to reconsider my choice of devices and the brands I support.




A Frustrated Long-Time ASUS Customer


Since we cannot confirm the actual condition of your phone, if you still have doubts, we recommend sending it in for repair again. After the repair, please notify me, and I will once again request the local service team to check your case. Sorry for any inconvenience it may be caused.