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Is this a screen defect

laprodigy001
Star III
Please tell us some basic information before asking for help:
Model Name:ROG 5s
Firmware Version:latest
Rooted or not:not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
Hello is this a screen defect? This is a brand new Asus ROG 5s I got for Xmas and this has been there since day 1. At first I thought it was a sensor but after looking closely it looks like a defect. Does anyone else have this problem and if so what did you do .thank you
img-20220120-020108.jpg


6 REPLIES 6

laprodigy001
Star III
img-20220120-020108-1.jpg
It's under or in the screen.







FunBike31
Community Legend I
This is not normal but is it the screen that is damaged, it looks like you have a screen protector on the photo

Gustav_ASUS
Community Legend III
@laprodigy001 That indeed looks like hardware damage to the display, and something that should be looked at by your reseller and/or an ASUS service center.

laprodigy001
Star III
FunBike31

This is not normal but is it the screen that is damaged, it looks like you have a screen protector on the photo


View post
No screen protector. Does it come from the factory with a pre installed screen protector.