How do I send out a tencent ASUS rog phone 5 to get repaired

[nakin19333]

Please tell us some basic information before asking for help:
Model Name: ROG Phone 5
Firmware Version: 8.0 I think
Rooted or not: not rooted
Frequency of Occurrence: permanent
APP Name & APP Version (If your issue relates to the app): n/a
my ASUS rog phone 5 completely died on me and i need to get it repaired, but the problem is that the phone is the tencent one and I have no idea how to get it sent out there, its been dead for almost a month now and I've been trying to find a way to send it out every single day since then including today, is there any way I can send it out since I'm obviously doing something wrong, any help will be greatly appreciated
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[Gustav_ASUS]

ZT-6ba223c6

https://zentalk.asus.com/en/discussion/comment/205526#Comment_205526

Thank you very much for your answer.

But the OP never said it's flashed with WW Rom nor what country they are in.

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I'm speaking from experience here. If that's not the case, the user should contact an authorized ASUS service center and open RMA that way.

[nakin19333]

ZT-6ba223c6

https://zentalk.asus.com/en/discussion/comment/205526#Comment_205526

Thank you very much for your answer.

But the OP never said it's flashed with WW Rom nor what country they are in.

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This is a stock tencent rog phone 5, I have never messed with roms or any of the sort, and I am from the US just bought the other phone at the time it was the only thing available

[nakin19333]

Gustav_ASUS

https://zentalk.asus.com/en/discussion/comment/205539#Comment_205539

I'm speaking from experience here. If that's not the case, the user should contact an authorized ASUS service center and open RMA that way.

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been trying that for months but I can’t figure out how to contact the Chinese headquarters and when I thought I did they sent me an email saying my problem was solved

[Karen_ASUS]

Hi @nakin19333
We have sent a direct message to you. Could you help provide us with your product serial number through direct message? Thank you.