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Disconnects from cricket network.

Star I
Please tell us some basic information before asking for help:
Model Name: Rog phone 5
Firmware Version:
Rooted or not: Not
Frequency of Occurrence: All the time
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Disconnects from cricket wireless network all the time. Even when it is connected I can't make or receive calls but I can text. I've replaced the sim. No change. I've contacted cricket support and they had me make a new apn. No change. Reset the phone back to factory. No change. Any help would be appreciated.

Community Legend I
It seems to me that at the launch of 5G, only one smartphone was 5G compatible, the samsung S21 5G, I don't know if this is still the case. They look very restrictive with smarphones and functions, there are sections, for VoLTE, HotSpot, protection ......
You tried to test the IMEI Compatibility Service

Zen Master I
Hi @jelogging,
Are you running on the latest firmware version?
Thank you.

Star I
Yes. I didn't really know what the problem was but it just started working. Thanks.