DID ASUS SCAM ME ON THEIR ROG 5 ???

[Madgamer]

Please tell us some basic information before asking for help:
Model Name: ROG 5
Firmware Version: WW-31.0810.1226.128
Rooted or not: NOT
Frequency of Occurrence: always when playing games
APP Name & APP Version (If your issue relates to the app): GENSHIN IMPACT

I'm very new to Asus phones so this will be my first rog phone, I Mange to buy this phone to my local asus store, my main purpose for buying this phone is to play genshin impact but to my surprise I'm very disappointed on its performance I'm not getting the advertise performance on genshin impact is it just me??? did I bought a defective phone ???? because every time I play genshin impact it struggles to play the game I'm getting very poor fps no matter what mod I use xmod, xmod + game tunning, and harcode tunning. on my REAL ME GT NEO 3 which is running snapdragon 870 can play this game very smoothly even on the highest settings but on my rog5 which have a snapdragon 888 even if I try lowering it to medium setting is still struggles....... which is I'm confuse because the snapdragon 888 is much powerful than the snapdragon 870

I Don't know if its a software issue or not @Mattias_ASUS  Gustav_ASUS or any mod could kindly help me and let their developer team know the performance on their phone right know or might as well go back to my local asus store and ask for a refund because I paid to much for a gaming phone where it can't even play one of the most demanding games on the android store ;(

[Shabeeb]

thenameisferno@gmail.com

this is my mail , 🥲 someone helo me please,

[Jiaszzz_ASUS]

Hello, H0TLINE BL1NG.
We apologize for any inconvenience this may cause.
I have sent you a private message for more detail information, please check.
Hello, Shabeeb .
Please check the top right corner of the screen and kindly share the details requested in the PM inbox.
Thank you!

[Madgamer]

So I went back to my local Asus store and demanded a refund but they can't offer me a refund their reason is as long the phone is functioning but I Show them when playing genshin impact I show the poor fps performance and you know what they said that's just how the game works and the snapdragon 888 can't play the game smooth anymore me to myself like what the hell ?????? and I Suddenly show them my real me gt neo 3 t which has a snapdragon 870 and show them that the snapdragon can still play the game at highest settings maintaining 50 to 40fps in any scenario in the game and they can't even explain why is that so yeah ASUS REALLY SCAM ME ON THEIR PHONE VERY VERY DISSAPOINTED.... and they have the audacity to offer me their new rog 6 without resolving my issue because there reason is the new 8 gen 1 chip can play gesnhin impact at smooth 60fps where I Know the snapdragon 888 can aslo play game at a stable 60 fps.....
Jiaszzz_ASUS Mattias_ASUS
at least explain to us why is the phone performance like this even if turn off the game gennie the game is still running poorly 😕 I DIND'T BUY THIS PHONE JUST TO PLAY GENSHIN LOCK AT 30FPS I WANT MY MONEY BACK.

[Madgamer]

If I only know sooner this asus zentalk forum and see a lot of problem with the rog 5 Then I didn't bought the rog 5 in the first place 😞

[Danishblunt]

Madgamer

So I went back to my local Asus store and demanded a refund but they can't offer me a refund their reason is as long the phone is functioning but I Show them when playing genshin impact I show the poor fps performance and you know what they said that's just how the game works and the snapdragon 888 can't play the game smooth anymore me to myself like what the hell ?????? and I Suddenly show them my real me gt neo 3 t which has a snapdragon 870 and show them that the snapdragon can still play the game at highest settings maintaining 50 to 40fps in any scenario in the game and they can't even explain why is that so yeah ASUS REALLY SCAM ME ON THEIR PHONE VERY VERY DISSAPOINTED.... and they have the audacity to offer me their new rog 6 without resolving my issue because there reason is the new 8 gen 1 chip can play gesnhin impact at smooth 60fps where I Know the snapdragon 888 can aslo play game at a stable 60 fps.....

Jiaszzz_ASUS Mattias_ASUS

at least explain to us why is the phone performance like this even if turn off the game gennie the game is still running poorly 😕 I DIND'T BUY THIS PHONE JUST TO PLAY GENSHIN LOCK AT 30FPS I WANT MY MONEY BACK.

View post

Rog3 with SD 865+ running 60fps genshin.

as for your Rog5 issue, its because ASUS nerfed performance so it will stop dying on its own.