Battery stuck at 99% and dies at 15%

[musaibmirx]

Please tell us some basic information before asking for help:
Model Name:Rog 5
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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[Musaib]

@k_huat please reply

[Musaib]

@Fahmida please reply?

[ARP_ASUS]

Hi,
Please try battery calibration.
To recalibrate battery, charge your phone to 100% without interruption. then discharge it normally till 0% (phone gets switched off). charge it to 100% in switched off condition and keep it in that state for a little more time. now switch on your phone in charged condition and unplug when ASUS logo appears. keep the phone unused for 5 mins.
Make sure you are on the latest software version which is .210 if not, you can check by
Go to setting => System => About => Software information.