Audio lags from top speaker and sometimes audio cracks as well

[KillSwitch]

Please tell us some basic information before asking for help:
Model Name: Rog 5 Global edition
Firmware Version: Latest
Rooted or not: not rooted
Frequency of Occurrence: every time I play audio or video
APP Name & APP Version (If your issue relates to the app): all
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I recently noticed a cracking sound from my phone's top speaker when playing any audio or video. And at time audio lags as well. Not sure if anyone facing the same issue.Could be a manufacturing defect. Since I don't have a Asus rog service center in my city I cannot get it inspected by the service center.

[ARP_ASUS]

Hi KillSwitch,
Please try the below troubleshooting and send me your details over DM.
Factory reset your phone once
Run SMMI test and check for hardware test
Go to Calculator=>type " .12345+= "
you will be entered to SMMI_TEST
How to Enter SMMI_TEST (test hardware)

[KillSwitch]

ARP_ASUS

Hi KillSwitch,

Please try the below troubleshooting and send me your details over DM.

1. Factory reset your phone once
2. Run SMMI test and check for hardware test

Go to Calculator=>type " .12345+= "

you will be entered to SMMI_TEST

How to Enter SMMI_TEST (test hardware)

View post

Thanks. Am going to try this tomorrow and update you if factory reset resolved the issue

[KillSwitch]

KillSwitch

https://zentalk.asus.com/en/discussion/comment/169275#Comment_169275

Thanks. Am going to try this tomorrow and update you if factory reset resolved the issue

View post

Well factory reset didn't fix the issue. However the recent latest update seems to have fixed this issue.
Cheers