ASUSROG5 Built-in Theme

[KhShen]

Please tell us some basic information before asking for help:
Model Name:ROG 5
Firmware Version:
Rooted or not: NOT
Frequency of Occurrence: Bought the theme cant download it.
APP Name & APP Version (If your issue relates to the app): Built in theme store
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I bought the theme yesterday I've tried rebooting the phone tried everything and it still shows error until now. I contacted the developer but havent got any answer from them until now! Is ASUS customer service this terrible?

[KhShen]

no reply？fuck u asus

[biedronas9]

You need to pay for it? I've just download it for free from theme shop🤔

[Irene2_ASUS]

Hi @KhShen ,
I have deleted one of your pictures as it showed some of your personal details related to that purchase as this is a public thread.
Could you send here a screenshot of what you have in App store-> My themes -> Downloaded
Thank you!

[Irene2_ASUS]

Hi @KhShen,
Also regarding purchase history where you don't get to see your purchase, I would recommend you to clear cache in
Setting>apps & notification>(all apps)>Themes> storage & cache>Clear cache.
Let me know if you still don't get to see your purchase history