12-08-2023 08:13 PM - edited 12-09-2023 08:11 AM
Model Name: ROG Phone 5S
Firmware Version: ? (Up To Date Stable 33.0210.0210.235)
Attaching screenshots of device details
Rooted Or Not: Not Rooted
Frequency Of Occurrence: All The Time
App Name & App Version: Game Genie (version 8.8.0.18_230906), Air Triggers & Display Animation Duration Scale
Game genie stops working sometimes. Don't have screenshot of it though.
Air trigger not working. It happened all of a sudden one morning for the very first time. Did factory reset, tried safe mode (doing it fixed the issue two times but the issue just occurred again shortly afterward) , and got it checked at the service centre. They said it's software issue since when they checked the hardware, then the hardware turned out to be working fine with old software version. When i reboot my phone, then I can feel air triggers vibrate but when my phone is completely up and I go to the settings to check air triggers, then they don't work anymore. trying to go back and forth between safe mode and normal mode did fix it twice so far but it is back to the same stage where it does not work anymore.
Animation scale changes on its own. Attaching a video of how to recreate the issue.
@Rog5s @Rogphone5s @Mattias_ASUS @LancelotAU @keren_ASUS @Mansi_ASUS
Solved! Go to Solution.
12-18-2023 10:33 PM - edited 12-18-2023 10:43 PM
Hello @Mattias_ASUS ,
I have sent you the logs and screen-recording of the issue via PM.
Message Subject:
Air Trigger Not Working Logs (complete message)
Please have a look.
Thanks
12-19-2023 03:00 AM
Hi!
I have received your message and sent the information to our R&D team, will let you know when I have a reply 🙂
Thank you
12-19-2023 08:13 AM
Understood. I will be right here. Thanks.
12-30-2023 05:32 PM
Hello @Mattias_ASUS ,
Any update?
01-10-2024 07:35 PM
Hi @Mattias_ASUS any update?