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Aeroactive cooler 5 not working

Please tell us some basic information before asking for help:
Model Name: ROG Phone 5
Firmware Version: SKQ1.210821.001.WW_Phone-31.0810.1226.67-0release-keys
Rooted or not: Not rooted
Frequency of Occurrence: Everytime except the first.
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
I purchased an aeroactive cooler 5 for my phone, however, when I attached it, it doesn't work. The buttons don't respond, the aura lighting doesn't work, the earphone jack also does not work.
This is strange because for the first few times, it worked fine and I was also able to play games. But now when I attach it, the phone recognises the cooler, all settings related to cooler get enabled but it doesn't work at all. Please help.

PS: I've already checked the previous posts and none of it were helpful in this case.

Community Legend II
Hi adityanarayanrai,
Was there a update on the Aero active cooler, when you 1st attached?
You can check the ports and buttons properly. Try factory reset on your device once. The current solution for you would be to visit Service center as there isn't much online troubleshooting on Aero active cooler.