ronald1985
https://zentalk.asus.com/en/discussion/comment/187605#Comment_187605
I don't know how it works for the guy in the link, but I guess you won't know till you try.
That's what I do anyway, try and error otherwise we don't learn 🙂
https://zentalk.asus.com/en/discussion/comment/187603#Comment_187603
I guess the easiest way to solve it is by going to the service centre and let a technician deal with it. Moderators don't work over the weekends either, so that's why you haven't got a response yet.
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I was legit asking about the thread you shared. I couldn't see anything there that helped, just a complaint thread with the issue still unresolved at the end. Best he got was a DM from (prob) Asus tech.
As for trying, yes we as consumers are FORCED to resort to trying things out ourselves. That's not how this is supposed to go, especially for issues caused by ASUS themselves. They've already acknowledged it, but haven't handled it in any acceptable way. Personally, I'm going the root/reflash route. I'll wish myself luck and curse Asus with every issue I encounter along the way.
