Volume key stuck
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10-13-2020
04:14 PM
- last edited on
01-16-2024
12:37 AM
by
ZenBot
I just purchased rog 3 two day's before and today I noticed my volume keys got stucked after 1hr of usage/gaming.
From the past 24hrs I faced the issue more than 3 times..
Even my rog 2 also have same issue, so I upgraded to ROG 3 but sadly ROG 3 also.
From the past 24hrs I faced the issue more than 3 times..
Even my rog 2 also have same issue, so I upgraded to ROG 3 but sadly ROG 3 also.
11 REPLIES 11
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10-13-2020 08:05 PM
For the first visit they told as due to dust
Second visit they told as all good no issues they simply return my device..
I seen some post in zentalk about rog 2 volume key stuck issue when device heat up.. seems some globe users having same issue..
But I don't know about Rog 3
both rog 2 & 3 looks similar both should have somecommon hardware like keys usb port etc...
For me same sinario for both device facing issues on next day of purchase
Second visit they told as all good no issues they simply return my device..
I seen some post in zentalk about rog 2 volume key stuck issue when device heat up.. seems some globe users having same issue..
But I don't know about Rog 3
both rog 2 & 3 looks similar both should have somecommon hardware like keys usb port etc...
For me same sinario for both device facing issues on next day of purchase
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10-13-2020 08:10 PM
2 day before I given rog 2 to service center to fix it
I already sent email to assus support
And also sent email to assus CEO office.. I only have 2months warrenty now.. waste of 10months no improvement...
I am not going to do the same for Rog 3 I gonna return my device to flipkart and better movie to some other brand.
I already sent email to assus support
And also sent email to assus CEO office.. I only have 2months warrenty now.. waste of 10months no improvement...
I am not going to do the same for Rog 3 I gonna return my device to flipkart and better movie to some other brand.

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10-15-2020 05:52 AM
Hi @rvicky.57
Can you share me the details in PM so that my service team can look into it.
Fixing a volume button which has gone little less clickily shouldn't be a challenge.
If your ROG is within return period you can replace and get a new one. If there is any issue you can also visit service center.
Can you share me the details in PM so that my service team can look into it.
Fixing a volume button which has gone little less clickily shouldn't be a challenge.
If your ROG is within return period you can replace and get a new one. If there is any issue you can also visit service center.
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10-15-2020 06:12 AM
Okay for Rog 3 I request for replacement
But for Rog 2 not yet fixed from past 10 months 3rd time given to service now email to assus support also pls find the case A2010058271
But for Rog 2 not yet fixed from past 10 months 3rd time given to service now email to assus support also pls find the case A2010058271
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10-17-2020 05:33 PM
i have the same problem. volume down got stuck. i dont normaly press volume maybe 2 or 3x a week my rog 3 was only less than 2months old. i had my rog 1 for years now never experience this problem with it.
