Rog Phone 3 - Default Camera App Broken after .78 update

[ZT-5926e239]

Please tell us some basic information before asking for help:
Model Name: Rog Phone 3 16/512
Firmware Version: WW .98
Rooted or not: Not rooted
Frequency of Occurrence: After WW .78
APP Name & APP Version (If your issue relates to the app): Default Camera App
After firmware update to .78 camera app was broken, back cam stuck at wide angle camera,
No sliding to wide and 64MP on back cam, macro camera using the 64MP, some features are gone motion tracking etc.

But main camera works properly for other app Footej 2, Procam X
Troubleshooting:
Already performed hard reset as per support, and support claims it is not firmware/software issue
========================================

[ZT-5926e239]

BuridekPH

Any update on this?

View post

Nah, no update as of the moment, already provided also the camera2 API logs
They said devs are pretty busy

[as19103]

Even on the latest update Pro mode is broken, while having the manual focus on closest object, the picture taken is focussed on farthest object.

[ZT-5926e239]

BuridekPH

Any update on this?

View post

As per support i have faulty hardware for macro cam causing stock image to malfunction

[ZT-5926e239]

I'll just use google camera port

[BuridekPH]

BuridekPH

I will add much needed photos to this rather very rare bug we are experiencing on our phones. As what the author already mentioned, the main camera was working prior to .78 update, that is, all 3 camera sensors were usable. After the said update including the latest .98, the stock camera app as well as apps that use the cameras such as Facebook, WhatsApp, Viber, and other third party camera apps only "see" the wide-angle and macro sensors and thus set them as default cameras. As shown in the above photos, the slider for wide-angle/main sensor is stuck and set only to wide-angle. Under Pro mode, it can be seen that the focus mode is greyed out because the camera app is forced to use ONLY the wide-angle sensor.

Info apps that can be downloaded from the Play Store can still "see" the main 64MP sensor since they still report its presence, even showing the hardware specs of the said sensor, thus, THIS IS NOT AND SHOULD NOT BE A HARDWARE ISSUE. Asus claiming it is not a software issue is rather hard to believe.

View post

Asus, you cannot just assume it's hardware problem when prior to .78 update everything was working fine. I still can't use the 64MP sensor and it sucks because I can't claim warranty here in Qatar since nobody sells the device here officially. I am pretty sure this is because of a faulty software as "information" apps from the Play Store still recognize the 64MP sensor.