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ROG 3 suffers from heavy black crush issue

Star III
Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!


993 REPLIES 993

Rising Star II
Guys black crush issue specifically may not exist anymore such as pixelated dark areas. But I did a side by side comparison of my rog 3 with OnePlus 7t ... Results are same across all refresh rates. That perfect black experience of amoled screens is still absent in rog 3. Looks very mich like cheap lcd display whereas they have so lengthy spec list
of just their screen... Asus its really time you atleast give some response... Atleast say this that its unsolvable... losing our patience

Rising Star II
7T costs much less. If 144 hz is not feasible 90 hz was fine... It was fine that living with buggy 144 hz. And moreover the difference is persistent even in 60 hz on both displays. 😔😔😔😭😭😭😡😡😡🤬🤬🤬🤬🤬🤬

Star III
Manoj Bobby

The main issue with the device is black crush,what is the point in releasing 100 updates which doesn't solve the key issue and it's more than 3 months, the issue still persists. And I don't expect anything from this incompetent asus team. This may sound offensive but still a fact in my opinion.

View post
Completely agree, I'm getting annoyed too how can you treat your customers like this. It's not like the phone was cheap.

Star III
Hello, so this is what's happening to my unit since the day I got it.
I don't know if that half blacked screen falls under the 'black crush' category. The picture I took shows the Google discovery feed page just to present the problem - that's where the issue is best visible . Only the lower part of the screen is affected by this - while gaming or watching movies only this part displays darker spots differently. While this is happening the colors seem to be fine, that's why I didn't know if I should address the black crush issue.
Also, since I can't find the answer anywhere - is the green tint a hardware or a software problem, no update has fixed it for me yet since August. The tint isn't green in the 60hz mode but I can still see the discoloration.

Star III
My screen display is on firmware 99, the black background is terrible