Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!
Model Name: ROG 3 12/256 GB
Firmware Version: WW_17.0823.2007.47
Rooted or not: Not Rooted
APP Name & APP Version (If your issue relates to the app): netflix, amazon prime india , youtube and the lockscreen 😶
This is my first ASUS Phone.
I bought the phone on 21st Aug(first sale for this version of the phone in India). Delivered on 25th.
2 days of average use. It has been very good in all aspects except for the BLACK CRUSH issue which seems to be more evident after gaming (PUBG for about 3 hrs). The brightness level is constant at 45, but the issue does not seem to change even at full brightness. everything else on the phone is ok.
I am considering a replacement of the device. will this be helpful in anyway or should i just get a refund?
Really want to hold on to the phone since everyone is addressing it as a software issue that can be fixed. When is the fix going to be out?
After the hype created, paid so much money considering we will get a phone with the best stuff on it.
I bought ROG phone 3 yesterday. Mine is 12gb 256gb version. Im also experiencing heavy black crush issue while watching youtube and photos which are black. Shown the device in nearby Asus authorized service centre. They checke dand told that its a display issue and better to return it if possible. And may not be a software issue. Now im going to return the device since paying this much money for a premium device that has faulty display is not reasonable..
