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ROG 3 suffers from heavy black crush issue

Cpz
Star III
Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

screenshot-20200814-161049930.jpg
img-20200813-wa0011.jpg
picsart-08-13-04-46-11.jpg
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img-20200813-wa0012.jpg


993 REPLIES 993

Danishblunt
Hall of Fame I
sub

If asus is not remotely interested in fixing it the worst they can do is develop an app like screen balance with its premium features and provide us so that we can make the screen bearable.


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They were basicially doing this and everyone was complaining about IPS tier colors.

asifalijaunpur
Star II
demolitionvivek20007

M having the same issue heavy black crush issue even at 45% brightness.

img-20200817-225008.jpg

img-20200817-225005.jpg

img-20200817-224900.jpg


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Black crush issue still
img-20201230-wa0003.jpg

NightSky
Star II
nightmaster552

https://zentalk.asus.com/en/discussion/comment/145606#Comment_145606

They were basicially doing this and everyone was complaining about IPS tier colors.


View post
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Hello im new here. I did a search on "black crush" issue and found this. Is this true that "black crush" is a hardware problem? I thought somebody said on this forum that "black crush" issue is software problem.. And required update later to fix it. So i was wondering if u could give me your opinion on this one. Since i like Rog 3 and wanted to buy it. At the moment im still hold my money and did some research 1st to see if this is software problem. if it is software problem then i will buy it and wait for the update to fix the "black crush" issue. Pls reply.. Thanks

GREEKLEADER
Zen Master I
NightSky

https://zentalk.asus.com/en/discussion/comment/145679#Comment_145679

20210108-195147.png

Hello im new here. I did a search on "black crush" issue and found this. Is this true that "black crush" is a hardware problem? I thought somebody said on this forum that "black crush" issue is software problem.. And required update later to fix it. So i was wondering if u could give me your opinion on this one. Since i like Rog 3 and wanted to buy it. At the moment im still hold my money and did some research 1st to see if this is software problem. if it is software problem then i will buy it and wait for the update to fix the "black crush" issue. Pls reply.. Thanks


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Wait for the next one in March,or whenever comes out,and yes it's a software problem since a company called pixel works is responsible for the calibration of each individual pixel
It won't get fixed,so wait for the next one which will have better performance than this one

NightSky
Star II
GREEKLEADER

https://zentalk.asus.com/en/discussion/comment/145871#Comment_145871

Wait for the next one in March,or whenever comes out,and yes it's a software problem since a company called pixel works is responsible for the calibration of each individual pixel

It won't get fixed,so wait for the next one which will have better performance than this one


View post
U mean rog 4?. How sure u can be that rog 4 will have better performance than rog 3 ? . I mean they release rog 3 without checking these issues . I think rog 4 also gonna be the same as rog 3.If only they check the problems 1st before releasing it. Then they can fix it 1st before selling it