ROG 3 suffers from heavy black crush issue

[Cpz]

Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

[Anders_ASUS]

I just want to let you know that Netflix, Youtube and more services are being investigated
What I can say at the moment is that you shouldn't touch the built in brightness bar in Netflix. Normally, it controls the system brightness but for some reason it doesn't. If you have more or less than 50% (in netflix), the image will have either too much or too little gamma. Only use the system brightness bar to adjust your brightness

[demolitionvivek]

M having the same issue heavy black crush issue even at 45% brightness.

[raj_sin15]

Anders_ASUS

I just want to let you know that Netflix, Youtube and more services are being investigated

What I can say at the moment is that you shouldn't touch the built in brightness bar in Netflix. Normally, it controls the system brightness but for some reason it doesn't. If you have more or less than 50% (in netflix), the image will have either too much or too little gamma. Only use the system brightness bar to adjust your brightness

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It would be an acceptable answer if all the apps had a brightness slider. The problem is far more pronounced on all other apps for eg. Amazon Prime Video. Even at full brightness the blacks seems to take the life out of everything, even the well lit scenes. If it's an hardware issue it would be appreciated if the makers can accept that. Otherwise a quick resolution is needed.

[ratnesh1maurya]

ratnesh1maurya

Dear Asus team I am facing the same issue in my ROG phone 3, buying a so expensive device and after that a issue showing up that is not good. Even I have taken screen shot that screen shot is also blackish. Should I go for the refund.

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Rog 3 2days old phone pathetic black crush issue Find the same pic of video and recording even we can't take the screen shot of the video. When we take screen shot it's get only black tile. I need my money back

[RAIDEN_]

Anders_ASUS

I just want to let you know that Netflix, Youtube and more services are being investigated

What I can say at the moment is that you shouldn't touch the built in brightness bar in Netflix. Normally, it controls the system brightness but for some reason it doesn't. If you have more or less than 50% (in netflix), the image will have either too much or too little gamma. Only use the system brightness bar to adjust your brightness

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So that means it ain't rog fault but rather these video providers side issue?