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ROG 3 suffers from heavy black crush issue

Cpz
Star III
Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

screenshot-20200814-161049930.jpg
img-20200813-wa0011.jpg
picsart-08-13-04-46-11.jpg
picsart-08-13-04-44-38.jpg
img-20200813-wa0012.jpg


993 REPLIES 993

PH
Rising Star I
sub

https://zentalk.asus.com/en/discussion/comment/140152#Comment_140152

The moderators specifically said "improvements" in the black crush and "not fix" that is the main reason dont assume it will be fixed. The most obvious reason is ASUS is not able to fix and it is buying time till new phone launch so that the issue goes away.


View post
Well put. Anyway there are a few users in this forum who always keep praising this device and try to patronize our complaints. But that doesn't change anything. This device is full of bugs and as a customer we have all the rights to raise our voice in case we find issues. Black crush issue is prevalent on all refresh rates and all the devices of ROG3

Nio9
Star II
I dont know if it is the same issue but in full brightness while watching a video black colour is not at all black..it is grey.like an lcd panel not amoled.does anyone has the same problem.

Nio9
Star II
It happens only in video playback not in pictures


MrBlackCrush
Rising Star II
In some pictures if you check well it is present.
The black crush is everywhere, it is also in armoury crate opening animation Lol.
That black becomimg gray due to high brightness is caused by an overlay that decrease black crush, you can deactivate it in developer options, but if you do this, the black crush will be back to his full power





Nio9
Star II
Where in developer options?