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ROG 3 suffers from heavy black crush issue

Cpz
Star III
Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

screenshot-20200814-161049930.jpg
img-20200813-wa0011.jpg
picsart-08-13-04-46-11.jpg
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993 REPLIES 993

markovo
Rising Star I
As I just wrote in another board:
I just bought ROG 3, mainly for the "great" display, but I was left very disappointed. Since day one I started seeing heavy grain on white and gray backgrounds which have a magenta tint in low brightness (0-30%). The grain is visible very easily even at 60Hz. Setting up a higher refresh rate, makes the grain even more noticeable and magentish. This grain problem is way worse than the "black crush" (which my display still experience), because the whole screen looks like an aged film photograph. I am very disappointed from this phone. There was no change after updating to. 99.

momentkampretoz
Star III
hello
I just changed my front screen wallpaper with a black wallpaper, when I slide the status bar icon black so weird, it happens when I lock the device keep opening it and slide the status bar icon, you can try it yourself on your rog3 and try to shift the brightness of 0% -100%, if you want to see clearly, try to bring a dark room, is this normal or amoled built-in?


aguo1882
Star III
momentkampretoz

hello

I just changed my front screen wallpaper with a black wallpaper, when I slide the status bar icon black so weird, it happens when I lock the device keep opening it and slide the status bar icon, you can try it yourself on your rog3 and try to shift the brightness of 0% -100%, if you want to see clearly, try to bring a dark room, is this normal or amoled built-in?

https://us.v-cdn.net/6031231/uploads/41J1NPFR4UH4/2020-11-12-18-47-32.mp4


View post
You can't use the screen recorder, because it wouldn't capture any screen issues. The screen recording will look perfect.
You will need to use another camera to capture any issues with the screen.

shambu694
Star III
GameOjas

https://zentalk.asus.com/en/discussion/comment/126683#Comment_126683

I don't much about OLED and IPS but this looks pretty bad when you see it every morning. It looks like bad TN panel backlight bleeding.

img-20201026-wa0000.jpg


View post
Yes it very disappointing to see that

Loay
Star II
wasn't the mods saying that asus figured out the issue and will give as a firmware update to fix black crush in October?!

where are the mods now?! can any of you just show up and say anything about the matter? hiding and trying to escape is not exactly helpful and not what you are supposed to do!