ROG 3 suffers from heavy black crush issue

[Cpz]

Please tell us some basic information before asking for help:
Model Name:ROG
Firmware Version:
Rooted or not:not
Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.
In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍
I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

[ratnesh1maurya]

Cpz

Please tell us some basic information before asking for help:

1. Model Name:ROG
2. Firmware Version:
3. Rooted or not:not
4. Frequency of Occurrence:QKQ1.200419.002. WW_Phone-17.0823.2007.25
5. APP Name & APP Version (If your issue relates to the app):netflix,amazon prime india ,youtube(little bit)

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

I have brought device August 12 ,2020 through flipkart first sale at 6auhust. I was very happy until i open netflix ,it has vert bad black crush issue even at full brightness ,in 50pecent brightness colour washed out heavy black crush issue is this hardware or software issue??anyway im just gonna refund ....but i asked some of YouTubers they have none issue ,but for fellow customers only have this😓. I decided to live with this but some of units have no issue why i wanna live with this issue for years so i try to get refund and but 12gb varient.

In YouTube crush issue is little low when compared to netflix and amazon prime ,rather than that this dev is beast 😍

I have noticed heat in aero active coller side(40°to43°) always while playing pupg at 90hz,balanced,extream . although I'm staying in AC room 22°c all time!

ROG 3 suffers from heavy black crush issue

Dear Asus team I am facing the same issue in my ROG phone 3, buying a so expensive device and after that a issue showing up that is not good. Even I have taken screen shot that screen shot is also blackish. Should I go for the refund.

[ratnesh1maurya]

Dear Asus team I am facing the same issue in my ROG phone 3, buying a so expensive device and after that a issue showing up that is not good. Even I have taken screen shot that screen shot is also blackish. Should I go for the refund.

[Cpz]

MAHESH MJ

Same issue

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Buddy it not visible in screen shot try to capture with another phone

[Cpz]

gugul

Same here, I'm also facing this black crush issue. Can it be fixed through software update or we have to replace the unit?Also sudden network drop issue and another issue is also there, the display sometimes lock on 120hz.

View post

Screen lock 120 are software bug they can fix thru software but black crush is hardware cum software, if they addres issue soon they give solutions but i guess they never gonna address them like oneplus and samsung .so ,try to return or replacement

[mohan2010das]

I think I'm also having the same issue.
Can it be fixed with s/w update? Otherwise I have to opt for replacement.