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ROG 3 keeps restarting randomly by itself

luv_v_jiandani9
Star II
Please tell us some basic information before asking for help:
Model Name: ROG PHONE 3
Firmware Version: cannot find it
Rooted or not:. NOT ROOTED
Frequency of Occurrence: 4-5 TIMES IN THE LAST MONTH
APP Name & APP Version (If your issue relates to the app): LATELY FACEBOOK BUT OTHERS AS WELL
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
 ROG 3 keeps restarting automatically and randomly, it happened about 4 - 5 times in the span of the one month I've had this phone, messaged on instagram and they said try clearing system cache which i did and also in safe mode but i faced the same issue again today while scrolling through Facebook.
My device is upto date with the updates that came and I was hoping to find a solution here.
please advise me on how this can be resolved.
thanks
Luv Jiandani.

9 REPLIES 9

luv_v_jiandani9
Star II
screenshot-20201005-025529802-7e2.jpg
Same version

XKOMODOTCOM
Rising Star I
luv.v.jiandani98

screenshot-20201005-025529802-7e2.jpg

Same version


View post
After the update, have you done a wipe data / factory reset? not only wipe cache partition but also have to wipe data

luv_v_jiandani9
Star II
XKOMODOTCOM

https://zentalk.asus.com/en/discussion/comment/121395#Comment_121395

After the update, have you done a wipe data / factory reset? not only wipe cache partition but also have to wipe data


View post
I did a format (erase all data) and set up my phone from scratch, will see for the next few days/ weeks if it occurs again, thanks for the help bro
Luv V Jiandani

ARP_ASUS
Community Legend II
HI, I am closing this thread. You can create another if issue arises again.

luv_v_jiandani9
Star II
Okay will do thanks