Proximity sensor fail after Android 11 update
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07-23-2021 03:42 AM
Please tell us some basic information before asking for help:
Model Name: Rog 3
Firmware Version:
Rooted or not: not rooted
Frequency of Occurrence: continuous
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I updated my asus rog 3 to Android 11 The moment the phone started I found this issue
Anytime I make a phone call or play a voice message on any app the screen turn off as if proximity sensor is triggered.
I restarted the phone several times , removed screen protector ,
Cleaned perfectly proximity sensor area still same problem
I don't know how to solve this issue or rollback to Android 10
Model Name: Rog 3
Firmware Version:
Rooted or not: not rooted
Frequency of Occurrence: continuous
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I updated my asus rog 3 to Android 11 The moment the phone started I found this issue
Anytime I make a phone call or play a voice message on any app the screen turn off as if proximity sensor is triggered.
I restarted the phone several times , removed screen protector ,
Cleaned perfectly proximity sensor area still same problem
I don't know how to solve this issue or rollback to Android 10
8 REPLIES 8
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07-25-2021 12:32 AM
I also getting same problem after update android 11
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07-26-2021 12:45 AM
18559251304How can I get Android 10 back ?https://zentalk.asus.com/en/discussion/comment/177882#Comment_177882
I faced the same problem while i was in beta testing program ...and then had to fall back to A10 if you find a solid solution then please tell
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07-26-2021 03:38 PM
ahmbasionyYou need to talk to the mod @Anders_ASUS .. he will help you outhttps://zentalk.asus.com/en/discussion/comment/178042#Comment_178042
How can I get Android 10 back ?
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08-16-2021 03:06 AM
Hi @ahmbasiony,
We are releasing a fix for this issue in the next update, which should drop before the end of this month.
We are releasing a fix for this issue in the next update, which should drop before the end of this month.

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