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Proximity sensor fail after Android 11 update

ahmbasiony
Star I
Please tell us some basic information before asking for help:
Model Name: Rog 3
Firmware Version:
Rooted or not: not rooted
Frequency of Occurrence: continuous
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I updated my asus rog 3 to Android 11 The moment the phone started I found this issue
Anytime I make a phone call or play a voice message on any app the screen turn off as if proximity sensor is triggered.
I restarted the phone several times , removed screen protector ,
Cleaned perfectly proximity sensor area still same problem
I don't know how to solve this issue or rollback to Android 10






8 REPLIES 8

ZT-86effea0
Star III
I have same bug in A10 I have to press power button and end call sometime bug disappears after restarting.

ahmbasiony
Star I
ZT-86effea0

I have same bug in A10 I have to press power button and end call sometime bug disappears after restarting.


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I tried restarting many times but the problem never goes

CHOOZR
Zen Master I
1. Clear phone cache.
2. Factory reset





AMANVerma
Rising Star II
ahmbasiony

https://zentalk.asus.com/en/discussion/comment/177881#Comment_177881

I tried restarting many times but the problem never goes


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I faced the same problem while i was in beta testing program ...and then had to fall back to A10 if you find a solid solution then please tell