problem network sim card 1&2 after update 17.0823.2008.78

[robustagundam]

Please tell us some basic information before asking for help:
Model Name: rog phone 3
Firmware Version:17.0823.2008.78
Rooted or not: no
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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after 1 update 17.0823.2008.78 my phone always lost signal especialy simcard2 not detect the card
and i switch simcard 2 to simcard 1 and simcard that i put in simcard2 tray not geting signal
and there is notification telephony service that sim 2 not allowed
please fix this problem asap I have to work using both network

[XKOMODOTCOM]

robustagundam

https://zentalk.asus.com/en/discussion/comment/121391#Comment_121391

no luck

ahahah emang dah for those who dare banget ini hp

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Coba lagi bro, dan ikuti baik-baik.

Btw pakai provider apa emang?

[XKOMODOTCOM]

stanislausadnanto

Ternyata beberapa hp baru lain pun mengalami masalah yang sama guys, jd cb kita tunggu aja

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Iya bener, gak cuma ROG Phone 3 doang yang kena imbas dari mesin CEIR hampir penuh ini.

[arbi_revo]

Rizky.habibi

https://zentalk.asus.com/en/discussion/comment/121417#Comment_121417

Just try to set your Data Service Network into sim 2, and then switch to airplane mode about 5 minutes. You can switch on your network again and voila! Your signal will appear on both of SIM. But unfortunately the SIM 2 cannot be used for call, it just can be used for internet connection only

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I did already Mas, but then i can't get 4g signal. It keep stays at H+ only. Is it happen to you also? or this phone just can't retrieve 4g on Sim 2?

[Rizky_habibi]

arbi.revo

https://zentalk.asus.com/en/discussion/comment/121424#Comment_121424

I did already Mas, but then i can't get 4g signal. It keep stays at H+ only. Is it happen to you also? or this phone just can't retrieve 4g on Sim 2?

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Make sure your preference setting already 4g/3g/2g. Soalnya gak bisa keduanya disetting 4g

[arbi_revo]

Rizky.habibi

https://zentalk.asus.com/en/discussion/comment/121713#Comment_121713

Make sure your preference setting already 4g/3g/2g. Soalnya gak bisa keduanya disetting 4g

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Iya, sudah juga ini mas. Tapi tetep yang sim 2 ga mau dapet 4g. Meanwhile kalo aku pindah (Tray nya) ke sim 1, ni kartu dapet juga 4g nya. Oke deh mas ntar gw coba lagi