problem network sim card 1&2 after update 17.0823.2008.78

[robustagundam]

Please tell us some basic information before asking for help:
Model Name: rog phone 3
Firmware Version:17.0823.2008.78
Rooted or not: no
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
after 1 update 17.0823.2008.78 my phone always lost signal especialy simcard2 not detect the card
and i switch simcard 2 to simcard 1 and simcard that i put in simcard2 tray not geting signal
and there is notification telephony service that sim 2 not allowed
please fix this problem asap I have to work using both network

[robustagundam]

edwin.wahyudi.07

exactly same problem.

using network carrier from Indonesia

SIM 1 = Telkomsel

SIM 2 = XL

If i enable sim 1 & sim 2, then my sim 2 prompt "sim 2 not allowed", and my sim 1 also got no network

if i disable sim 2, my sim 1 works fine

already tried to swap sim 1 & sim 2 place. same result

already check the sim card on other device, no problem with the sim card

WTF with this phone man -_-"

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im hopping 1 of admin here explain what happen and the software Engineers fix this problem asap
at least tell me how to roll back the update ..... dont silent your customer

[edwin_wahyudi_0]

robustagundam

https://zentalk.asus.com/en/discussion/comment/119885#Comment_119885

im hopping 1 of admin here explain what happen and the software Engineers fix this problem asap

at least tell me how to roll back the update ..... dont silent your customer

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I dont think this is related to software update. The issue persist just right out the box dude
At the first time i think its just a bad coverage signal in the shop location, but when i come back home the signal still not coming
Just apply for refund on your local distributor. This kind of customer service doesnt worth our hard earned money.
This is a bad example on how to spend your money. Lol

[robustagundam]

edwin.wahyudi.07

https://zentalk.asus.com/en/discussion/comment/119919#Comment_119919

I dont think this is related to software update. The issue persist just right out the box dude

At the first time i think its just a bad coverage signal in the shop location, but when i come back home the signal still not coming

Just apply for refund on your local distributor. This kind of customer service doesnt worth our hard earned money.

This is a bad example on how to spend your money. Lol

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its work fine double 4G both of my sim card before i update 17.0823.2008.78
please software Engineers fix this problem asap aggghhhhhhhh
thx for the sugestion bro

[Anders_ASUS]

edwin.wahyudi.07

exactly same problem.

using network carrier from Indonesia

SIM 1 = Telkomsel

SIM 2 = XL

If i enable sim 1 & sim 2, then my sim 2 prompt "sim 2 not allowed", and my sim 1 also got no network

if i disable sim 2, my sim 1 works fine

already tried to swap sim 1 & sim 2 place. same result

already check the sim card on other device, no problem with the sim card

WTF with this phone man -_-"

View post

I will send you a PM too with instructions on how to log your device

[edwin_wahyudi_0]

Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/119885#Comment_119885

I will send you a PM too with instructions on how to log your device

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thanks!
i already send what u ask via PM ya. Please help.