Mobile data internet is not working on Asusu Rog phone 3

[puneet_sharma31]

Please tell us some basic information before asking for help:
Model Name: Rog phone 3
Firmware Version: I don't know the firmware no.please check the screen shot.
Rooted or not: no
Frequency of Occurrence: not working even for 1 second
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Mobile data is on and showing edge Mobile data or 4g Mobile data in quick settings but still unable to use it. Please check the screen shot for firmware no. It's my problem that I am missing some settings or Asus has a bug.
Data roaming is on.mobile data is on. Please help me out I just my bought my phone yesterday. If my phone is defected then I need to return it.

[zerocool_reufa]

khawer.ahsan

https://zentalk.asus.com/en/discussion/comment/106993#Comment_106993

Hi, I am having the same issue, last week i purchased Rog 3 global version 12gb/512gb version and using it in Saudi Arabia on STC network. Signal works with high speed on My old mobile but Rog 3 failed my expectations, sudden disconnection of internet every time, keeps connecting and disconnecting every 5 mins i have to keep toggling Airplane mode On/Off to refresh network signals. Everytime when I have to go online I have to goto nearby WiFi to have a stable connection. Already Update to 17.0823.2008.78 but still the same problem. Already done Factory reset twice but still the same problem.

VOLTE option is not showing in Settings>Network & Internet>Mobile Network. I checked from my service provider (STC) and they told its already active from there side. I used to to VOLTE in my old mobile. Everytime I call someone network switches from 5G/4G to H that results in bad call quality

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Hello khawar
Go to the network and internet settings
Mobile network
Access point names
You will see three different options
2 optiona will be duplicates
Delete one of the aljawalnet.com.sa
Keep one and the mms it worked for me

[jeann_jooh143]

Same problem here my data nkt showing and no data all is running good i both this nov 4 ithough i dont have data but i switch in my other phone and its working please Fix this problem

[Tpse]

I have the same problem I changed the sim but still the same issue everything works except the mobile network 😑

[byonykz]

It seems that both sims won't work in the same time. So if you wanna use the mobile data from the second sim you have to go to Settings -> Network & internet -> SIM card -> under "Preferred SIM card" go to Data service network and there you can select wich SIM you want to use mobile data from.

[Jkbroly5]

I had this issue. It was saying that I was connected to 4g but I got no internet. The way I fixed this was following the instructions of another user on here.
I'm with Vodafone, so I had to go to their website and add the APN manually on my phone. There's a 25 step process on the Vodafone site on how to do this. Type this into google: "I can't access the internet - Vodafone Smart First" It should be the first link (cause 8 of 9).