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Kunai Gamepad 3 not working in USB mode with my ROG 5.

Star III
Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Star III
Can someone please help with this problem I'm having with my gamepad.
I have a brand new rog5 and a brand new kunai Gamepad 3.

Firmware on gamepad is 3.3.3 on the left stick, and 3.1.0 on the right stick. I also have the most recent update on my rog5. (16gb/256gb global rom.)

My Bluetooth is working just fine, but my USB connection is not. It is intermittent.

While playing games, it will suddenly quit working randomly. Sometimes if I switch it up to Bluetooth when it does this, then back it will fix it for a while, but then it does it again.

Other times I have to completely disassemble both sticks from the phone.

But the same thing happens. It works for a while and quits. Can someone for God's sake help with this issue, or someone provide a firmware update??
PLEASE. I spent $2,000 USD on my setup, and that's a LOT of money to have a problem like this.

Thank you.