Fingerprint Enrollment didn't work

[ccdeguzm]

Please tell us some basic information before asking for help:
Model Name: Asus RoG Phone 3
Firmware Version: 17.0823.2012.122
Rooted or not: Not
Frequency of Occurrence: All the time
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hello,
When trying to register a fingerprint, I keep getting "fingerprint Enrollment didn't work."
I've done a complete wipe of the phone, but I'm still getting the issue.
I did the calculator check and the system said the fingerprint sensor is fine.
The other thread didn't have a final answer.
Are there alternative solution besides sending the phone to a service center.
Thank you.

[ccdeguzm]

Would it be best to wait for an Android update? Bump

[ccdeguzm]

Any updates on this? Thank you.

[u_l_i_13_ba]

ccdeguzm

Please tell us some basic information before asking for help:

1. Model Name: Asus RoG Phone 3
2. Firmware Version: 17.0823.2012.122
3. Rooted or not: Not
4. Frequency of Occurrence: All the time
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Hello,

When trying to register a fingerprint, I keep getting "fingerprint Enrollment didn't work."

I've done a complete wipe of the phone, but I'm still getting the issue.

I did the calculator check and the system said the fingerprint sensor is fine.

The other thread didn't have a final answer.

Are there alternative solution besides sending the phone to a service center.

Thank you.

Fingerprint Enrollment didn't work

I am having the same issue, and screen has just been repaired. I think it might be a software issue. I haven't read any fixes on it though ☹️

[Anders_ASUS]

u.l.i.13.ba

https://zentalk.asus.com/en/discussion/43512/fingerprint-enrollment-didnt-work

I am having the same issue, and screen has just been repaired. I think it might be a software issue. I haven't read any fixes on it though ☹️

View post

If you have a screen protector on then please remove it. If not, then please contact service again as there might be something wrong with the fingerprint reader