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Charging issues

Zyzy
Star I
Please tell us some basic information before asking for help:
Model Name: ROG Phone 3 Strix Edition
Firmware Version: RKQ1.200710.002.WW_Phone-18.0410.2106.138
Rooted or not: NO
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Hi, I've updated to android 11 2 days ago and now my device can't charge via side port by cable and mobile desktop dock. However it can be charge if I mount the fan accessory. Tried to factory reset but it still doesn't work.
2 REPLIES 2

Zyzy
Star I
Now it is able to charge via direct cable connection but it can't be charged if I plug in to my fan accessory and mobile desktop dock

Irene2_ASUS
Zen Master I
Hi @Zyzy,
Please update to the latest version WW_18.0410.2108.158 and see if now works fine.