08-01-2022 10:41 PM
08-23-2022 09:15 AM
Mattias_ASUSWhy is it relevant? Its not like ASUS is going to add support to a country it never sold the phone.Hello!
I am sorry for the late reply, quick question, does your phone updates automatically? Or do you have to manually update it?
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08-24-2022 01:48 AM
DanishbluntBecause the user might have gotten a hold of a Tencent edition, and since those are not supported I would recommend asking the reseller to get the money back.https://zentalk.asus.com/en/discussion/comment/224517#Comment_224517
Why is it relevant? Its not like ASUS is going to add support to a country it never sold the phone.
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08-24-2022 03:45 AM
Mattias_ASUSWhat do you mean, of course he has a tencent version. The rog 3 never sold in turkey, the only way is by importing the phone to the country, hence there will never be VoLTE support ever for him, hence its irrelevant asking him if he can update or not, because ASUS won't bother contacting providers in countries they never sold the Rog 3 to begin with. It doesn't make any sense for a business to invest money and time to provide for handful of people who imported the phone in a country they never sold the phone in to begin with.https://zentalk.asus.com/en/discussion/comment/224531#Comment_224531
Because the user might have gotten a hold of a Tencent edition, and since those are not supported I would recommend asking the reseller to get the money back.
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08-24-2022 04:10 AM
DanishbluntIt's mostly because as a person I do care about people, not because the phone is not supported outside of the intended area, you can never be too sure if he maybe just bought an abroad phone who just doesn't work with another network, not necessarily a Tencent phone.https://zentalk.asus.com/en/discussion/comment/224623#Comment_224623
What do you mean, of course he has a tencent version. The rog 3 never sold in turkey, the only way is by importing the phone to the country, hence there will never be VoLTE support ever for him, hence its irrelevant asking him if he can update or not, because ASUS won't bother contacting providers in countries they never sold the Rog 3 to begin with. It doesn't make any sense for a business to invest money and time to provide for handful of people who imported the phone in a country they never sold the phone in to begin with.
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08-24-2022 04:35 AM
Mattias_ASUSGlobal phones do not really get imported due to their really high pricetags. Regardless of phone however ASUS won't add compatibility with an operator because of a handful of people who import their phones. lets say for the sake of argument he purchased an expensive global phone somewhere and brought it home, it doesn't change the fact that ASUS will not add VoLTE to an operator where they didn't sell the phone in the first place. If ASUS cared to this extent then the Rog5 and 6 wouldnt be in the state they are currently in and the Rog3 would have a properly calibrated display from ASUS and not from 3rd party devs like me. It's better to break it to the user rather than giving the user hope for something that simply won't happen, in the end the dissapointment will only grow larger and the user will only lash out even further.https://zentalk.asus.com/en/discussion/comment/224641#Comment_224641
It's mostly because as a person I do care about people, not because the phone is not supported outside of the intended area, you can never be too sure if he maybe just bought an abroad phone who just doesn't work with another network, not necessarily a Tencent phone.
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