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A serious bug connected to turning on the device!
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08-21-2021 03:46 AM
Please tell us some basic information before asking for help:
Model Name: Asus ROG Phone 3
Firmware Version: android 11
Rooted or not: NOT
Frequency of Occurrence: the bug until now occurred once
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
The issue began when i turned my phone off, i usually turn it off to let it cooldown after alot of time playing, i turned it off while charging from my laptop, but when i tried to check charging process, the screen was not responding and it was turned off, after that i tried to to reattach the cord to the phone to trigger charging animation but no use, when i realised the screen isnot responding i trued to turn it on, which wasn't fruitful at all, then tried to use a powerbank to check if the phone rly is drawing power, and yes, the battery leds turned on indicating that the phone was charging, iwas afraid the phone screen was dead, until i did some research, and got a last resort step to do before declaring my phone is offically dead, i pressed both (volume down+power) buttons, after a few sec the screen turned on and the animation bugged a few sec, to go normally to the turning on process and ofc back to my lock screen, the solution isnot guaranteed, and when i tried to see why did that happen it never happened when i turned my phone off again, iam afraid to turn it off now due to the bug, please see the issue developers, and fix it!
Iam not natively An english dude, so please, excuse me due to my poor english typing!
And if anyone experienced this issue, do tell me and message me!
Model Name: Asus ROG Phone 3
Firmware Version: android 11
Rooted or not: NOT
Frequency of Occurrence: the bug until now occurred once
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
The issue began when i turned my phone off, i usually turn it off to let it cooldown after alot of time playing, i turned it off while charging from my laptop, but when i tried to check charging process, the screen was not responding and it was turned off, after that i tried to to reattach the cord to the phone to trigger charging animation but no use, when i realised the screen isnot responding i trued to turn it on, which wasn't fruitful at all, then tried to use a powerbank to check if the phone rly is drawing power, and yes, the battery leds turned on indicating that the phone was charging, iwas afraid the phone screen was dead, until i did some research, and got a last resort step to do before declaring my phone is offically dead, i pressed both (volume down+power) buttons, after a few sec the screen turned on and the animation bugged a few sec, to go normally to the turning on process and ofc back to my lock screen, the solution isnot guaranteed, and when i tried to see why did that happen it never happened when i turned my phone off again, iam afraid to turn it off now due to the bug, please see the issue developers, and fix it!
Iam not natively An english dude, so please, excuse me due to my poor english typing!
And if anyone experienced this issue, do tell me and message me!
5 REPLIES 5
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08-21-2021 05:45 AM
nasrk13.nkNo worries, it will happen again and it's not harmful.Please tell us some basic information before asking for help:
- Model Name: Asus ROG Phone 3
- Firmware Version: android 11
- Rooted or not: NOT
- Frequency of Occurrence: the bug until now occurred once
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
The issue began when i turned my phone off, i usually turn it off to let it cooldown after alot of time playing, i turned it off while charging from my laptop, but when i tried to check charging process, the screen was not responding and it was turned off, after that i tried to to reattach the cord to the phone to trigger charging animation but no use, when i realised the screen isnot responding i trued to turn it on, which wasn't fruitful at all, then tried to use a powerbank to check if the phone rly is drawing power, and yes, the battery leds turned on indicating that the phone was charging, iwas afraid the phone screen was dead, until i did some research, and got a last resort step to do before declaring my phone is offically dead, i pressed both (volume down+power) buttons, after a few sec the screen turned on and the animation bugged a few sec, to go normally to the turning on process and ofc back to my lock screen, the solution isnot guaranteed, and when i tried to see why did that happen it never happened when i turned my phone off again, iam afraid to turn it off now due to the bug, please see the issue developers, and fix it!
Iam not natively An english dude, so please, excuse me due to my poor english typing!
And if anyone experienced this issue, do tell me and message me!
A serious bug connected to turning on the device!
@Gustav_ASUS
Maybe you want to report this bug to the devs. I do believe its somehow related to the fingerprint function messing something up.
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08-21-2021 06:45 AM
DanishbluntFingerprint? Did such issue happened before,? Because i am sure the phone was turned off, and for a sensor to cause such issue, is completely unthinkable of?!! If there is such cases happened like me with other users, please tell me in details, maybe it is like u stated, unharmful bug, but for me, it was a hell of a bug!!!https://zentalk.asus.com/en/discussion/52056/a-serious-bug-connected-to-turning-on-the-device
No worries, it will happen again and it's not harmful.
Maybe you want to report this bug to the devs. I do believe its somehow related to the fingerprint function messing something up.
View post
Also apart from my solution i found
Do you have any other solution for this issue? If it will happen again like u said!
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08-21-2021 06:56 AM
DanishbluntWait why did my Quote got deleted, i dont see it, anyway, it was a hell experience to me, and the price i put was so much to me but to get a gaming phone, if this bug or glitch will occure, how to find a guaranteed fix, i rly dont have any asus centre in my country, welcome to syria! Lolhttps://zentalk.asus.com/en/discussion/52056/a-serious-bug-connected-to-turning-on-the-device
No worries, it will happen again and it's not harmful.
Maybe you want to report this bug to the devs. I do believe its somehow related to the fingerprint function messing something up.
View post
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08-21-2021 07:44 AM
nasrk13.nkThe only fix is force restart with power + volume down, then turning it on normally again.https://zentalk.asus.com/en/discussion/comment/182474#Comment_182474
Wait why did my Quote got deleted, i dont see it, anyway, it was a hell experience to me, and the price i put was so much to me but to get a gaming phone, if this bug or glitch will occure, how to find a guaranteed fix, i rly dont have any asus centre in my country, welcome to syria! Lol
View post
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