4g signal dropping to network not detected when making/receiving calls

[juanmojica15]

Please tell us some basic information before asking for help:
Model Name:rog 3 ZS661KS
Asus_I003D
Firmware Version: 17.0823.2007.25
Rooted or not: not
Frequency of Occurrence: Everytime I make a call
APP Name & APP Version (If your issue relates to the app):
When I try to make call it suddenly drops my signal from 4g to 3g , thats pretty normal I as shown from my 1st and 2nd picture
But my call will not continue but will automatically end then it will show that I have no network detected as shown on the 3rd picture.
Same goes when somebody is trying to call me , my signal will drop to 3g then no network detected.
I tried factory reset, reset network settings, disabling Google carrier services, hard reset, restarting device, shutdown device none of them worked




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[Anders_ASUS]

juanmojica15

Please tell us some basic information before asking for help:

Model Name:rog 3 ZS661KS

Asus_I003D

1. Firmware Version: 17.0823.2007.25
2. Rooted or not: not
3. Frequency of Occurrence: Everytime I make a call
4. APP Name & APP Version (If your issue relates to the app):

When I try to make call it suddenly drops my signal from 4g to 3g , thats pretty normal I as shown from my 1st and 2nd picture

But my call will not continue but will automatically end then it will show that I have no network detected as shown on the 3rd picture.

Same goes when somebody is trying to call me , my signal will drop to 3g then no network detected.

I tried factory reset, reset network settings, disabling Google carrier services, hard reset, restarting device, shutdown device none of them worked

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4g signal dropping to network not detected when making/receiving calls

I've sent you a private message two weeks ago and now another one. Please reply. Thanks!