Please tell us some basic information before asking for help:
Model Name: Zenfone 3
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
When i try to unlock my phone using the official app, it complains about an network issue.
IF the server got off, theres another way to get the payload that this app normally download?