07-09-2024 10:58 PM
Hello.
My brand new FX507VI does not turn on unless the power brick is connected. Battery is definitely charged at 80%.
I have the latest BIOS v327 installed.
07-10-2024 05:20 PM
@alexstratulat
Does the battery only charge up to 80% when the charger is connected? And if the charger is removed, is the laptop unable to power on?
If you have recently purchased the laptop and are experiencing these issues, I would recommend contacting the retailer to inquire about the possibility of a return or exchange. Sorry for any inconvenience it may be caused.
07-10-2024 10:10 PM
The battery is 80% because the Smart charging feature is on.
Actually the culprit is the ECO setting. If you leave it on (dGPU disabled) and you shut down the laptop, then it will not power on unless the power brick is attached.
Managed to fix it with G-Helper.
All good now.