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TUF F15 FX507VI does not tun on

alexstratulat
Star I

Hello.

My brand new FX507VI does not turn on unless the power brick is connected. Battery is definitely charged at 80%.
I have the latest BIOS v327 installed.

 

2 REPLIES 2

Falcon_ASUS
Moderator
Moderator

@alexstratulat 
Does the battery only charge up to 80% when the charger is connected? And if the charger is removed, is the laptop unable to power on?
If you have recently purchased the laptop and are experiencing these issues, I would recommend contacting the retailer to inquire about the possibility of a return or exchange. Sorry for any inconvenience it may be caused.

alexstratulat
Star I

The battery is 80% because the Smart charging feature is on.

Actually the culprit is the ECO setting. If you leave it on (dGPU disabled) and you shut down the laptop, then it will not power on unless the power brick is attached.
Managed to fix it with G-Helper.
All good now.