System: Windows 11 Home 64 bit 21H2 build 22000.856 / BIOS 220
Battery or AC: Battery and AC
Model: ASUS ROG Zephyrus G14 (GA401IV)
Frequency of occurrence: Random, variable, every couple of minutes or so
Reset OS: Several times
Screenshot or video:
========================
Detailed description：Hello!
When listening to music, watching movies or doing anything else with sound, my computer audio suffers from micro stutters at random times. It sounds like little clicks, pops or crackles every once in a while.
This is terribly disrupting for me as I work with audio production.
This is not a sound card issue, as it occurs regardless of whether I am using the internal soundcard with Realtek drivers, or the external sound card with RME drivers. This suggests that in the signal chain stuttering takes place before the sound card.
I have been having this problem for a long time and have been looking for a solution everywhere to no avail. I have tried different versions of different drivers, I have even completely reset and reinstalled my computer several times.
I have also contacted ASUS support via MyASUS app, but I only get generic and useless answers like "check if your Windows is licensed" and "update your audio drivers".
My current findings and suspects are the following:
First, I have noticed that the microstutter seemingly disappears after disabling AMD display driver in Windows Device Manager --> Display Adapters ---> AMD Radeon(TM) Graphics ---> DISABLE
Second, I have read about the AMD fTPM issue that can cause microstutters, but there is no option in my BIOS version 220 to disable the fTPM and check if it is indeed the culprit.
But supposedly the fTPM issue can be fixed by the recently released AMD AGESA V2 1.2.0.7 Microcode for Motherboard Vendors and OEMs (ASUS in this case), and updating the BIOS with this new microcode. Is this BIOS update to be expected soon?
Could anybody please help me solve this issue?
Thank you very much in advance,
JS
