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Registering Zen WiFi XT8 - "S/N incorrect' message

Star I
I have 4 of Zen WiFi XT8 units, wasted over 30 min trying to get them registered - no luck. When I enter the SN numbers found on the bases of my XT8 unites I get "S/N incorrect" messages. Maybe it's just me being thick and it's something obvious. Can anyone help? Thank you!

Star I
Each pair of ZenWifi XT8 units are registered via the S/N on the outside of the box. Not their individual SN's on the unit.
I found this out yesterday after spending a ton of time trying to get them registered via the individual serial numbers.