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My HOTSPOT doesn't work

RAM: 4GB
Model: ZE520KL
Rooted: No
App Name:
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/202003/18/135800eaqzdmq181qqydq8.png
Description: Since I have bought this phone I cannot use the hotspot. My PC see the phone, it connects it but it doesn't work because it doesn't connect with internet. With my previous phone (same Phone company:Telstra) I have never had any problem
Frequency of Occurrence:
Location: Australia
Firmware/App Version: 14.2015.1701.13

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