FN+Arrow Keys no longer change aura brightness of the keyboard_ Brand New Asus TUF A15 FA506QM

[rnogueira611]

System: Windows 10 Pro 64bits
Battery or AC: Both
Model: Asus TUF A15 FA506QM (R7 5800H + RTX 3060 + 16gb 3200mhz)
Frequency of occurrence: Always happening, since a few days ago
Reset OS: Not yet
Screenshot or video: -
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Detailed description：Every Hotkey works perfectly, including the FN+RIGHT/LEFT hotkey to change the aura mode, but the FN+UP/DOWN stopped working a few days, I haven't done anything in particular to cause this problem, the pc is brand new, i got it 10 days ago, it is pretty much stock.
Help please.
Also, when I run diagnostics on MyAsus app, it doesn't let me see the result for some reason.

[Stratoshift]

Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/174904#Comment_174904

Hi there,

Can you describe more about the issue you encounter and why you want BIOS 304?

Thank you.

View post

I have updated my bios using the exe file from asus website after which fn keyboard brightness no longer work and my serial number has changed to SN1234567890 from what it originally should be both in bios and in myasus app
If I could downgrade the bios will it solve my problem. i would like to receive a fix for this problem as soon as possible

[Blake_ASUS]

Stratoshift

https://zentalk.asus.com/en/discussion/comment/174986#Comment_174986

I have updated my bios using the exe file from asus website after which fn keyboard brightness no longer work and my serial number has changed to SN1234567890 from what it originally should be both in bios and in myasus app

If I could downgrade the bios will it solve my problem. i would like to receive a fix for this problem as soon as possible

View post

Please share the SN on the SN sticker with me in the PM I sent you.
Thank you very much.

[mati_mocko10]

Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/175098#Comment_175098

Please share the SN on the SN sticker with me in the PM I sent you.

Thank you very much.

View post

Hey Blake, I happened to have the same exact issue since yesterday. can you send me the fix?

[GuRuDev]

Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/175098#Comment_175098

Please share the SN on the SN sticker with me in the PM I sent you.

Thank you very much.

View post

I Just bought this laptop Yesterday and having the same issue.
I am not able to find any working solution for this issue. I don't want to take my 1 day old laptop to service center for software issue. Please help.

[Blake_ASUS]

Dear both,
PM sent. Please kindly check.
Thank you.