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FN+Arrow Keys no longer change aura brightness of the keyboard_ Brand New Asus TUF A15 FA506QM

Star II
System: Windows 10 Pro 64bits
Battery or AC: Both
Model: Asus TUF A15 FA506QM (R7 5800H + RTX 3060 + 16gb 3200mhz)
Frequency of occurrence: Always happening, since a few days ago
Reset OS: Not yet
Screenshot or video: -
Detailed description:Every Hotkey works perfectly, including the FN+RIGHT/LEFT hotkey to change the aura mode, but the FN+UP/DOWN stopped working a few days, I haven't done anything in particular to cause this problem, the pc is brand new, i got it 10 days ago, it is pretty much stock.
Help please.
Also, when I run diagnostics on MyAsus app, it doesn't let me see the result for some reason.
127 REPLIES 127

Community Legend II



I've also encountered the same issue. Wrong serial number and can't change the brightness with Fn+arrow keys.

View post
Hi there,
Please check the PM I send you.
Thank you.

Star I
Hi Blake,
Same issue here like the others. the wrong SN and the problem with Fn+Arrow up & down. it was ok the first day after the purchase but stopped working after windows update/my asus/armoury crate and updating bios via windows.
bios: 307
model: FA506QM

Star I
Im having the same issue here. Please send me the solution as well.

Community Legend II
Hi @DeadCell & @Killer1109 ,
PM sent.
Please kindly check and reply.
Thank you so much.

Star II
Hi blake please help, i too am having the same problem, my serial number has changed after the bios update