FN+Arrow Keys no longer change aura brightness of the keyboard_ Brand New Asus TUF A15 FA506QM

[rnogueira611]

System: Windows 10 Pro 64bits
Battery or AC: Both
Model: Asus TUF A15 FA506QM (R7 5800H + RTX 3060 + 16gb 3200mhz)
Frequency of occurrence: Always happening, since a few days ago
Reset OS: Not yet
Screenshot or video: -
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Detailed description：Every Hotkey works perfectly, including the FN+RIGHT/LEFT hotkey to change the aura mode, but the FN+UP/DOWN stopped working a few days, I haven't done anything in particular to cause this problem, the pc is brand new, i got it 10 days ago, it is pretty much stock.
Help please.
Also, when I run diagnostics on MyAsus app, it doesn't let me see the result for some reason.

[yves_vds]

Hi Blake,
I have sent you the SN by PM.
What would be the turnaround (in number of days) if I decide to send it to the service center?
Thanks for your help!

[Blake_ASUS]

yves.vds

Hi Blake,

I have sent you the SN by PM.

What would be the turnaround (in number of days) if I decide to send it to the service center?

Thanks for your help!

View post

Hi Yves,
I would say the solution can be implement in 1 day. But I can't guarantee the logistic and the administration in every country or region.
Thank you.

[Blake_ASUS]

Hi @Diskun ,
Please check your PM.
Thank you so much.

[yves_vds]

Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/168760#Comment_168760

Hi Yves,

I would say the solution can be implement in 1 day. But I can't guarantee the logistic and the administration in every country or region.

Thank you.

View post

Thanks for the feedback.
Before sending it in, I'd rather wait a bit and see if there will be another fix for this issue (firmware update?).

[Blake_ASUS]

Hi Yves,
The fix has been released, just the way of implementation is different.
So you would like to wait for the remote solution?
Thank you.