FN+Arrow Keys no longer change aura brightness of the keyboard_ Brand New Asus TUF A15 FA506QM

[rnogueira611]

System: Windows 10 Pro 64bits
Battery or AC: Both
Model: Asus TUF A15 FA506QM (R7 5800H + RTX 3060 + 16gb 3200mhz)
Frequency of occurrence: Always happening, since a few days ago
Reset OS: Not yet
Screenshot or video: -
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Detailed description：Every Hotkey works perfectly, including the FN+RIGHT/LEFT hotkey to change the aura mode, but the FN+UP/DOWN stopped working a few days, I haven't done anything in particular to cause this problem, the pc is brand new, i got it 10 days ago, it is pretty much stock.
Help please.
Also, when I run diagnostics on MyAsus app, it doesn't let me see the result for some reason.

[Blake_ASUS]

yeulagitakg

https://zentalk.asus.com/en/discussion/comment/168438#Comment_168438

Model: Asus TUF A15 FA506QM

fn+arrow key didn't work, please help me ! i try everything !

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Hi there,
Please share your product SN in the PM I send you.
Thank you.

[yves_vds]

Hi guys,
I am happy to have found this thread. I have an FA506QM (R7 5800H with RTX 3060).
I did all the Windows 10 updates, including two BIOS updates (via Windows Update).
Prior to the BIOS updates, I could use the function button to switch on/off the keyboard lighting. But afterwards, this does not work anymore.
Also my serial number in the BIOS now is SSN12345678901234567.
Hope that ASUS comes with a fix for this ASAP.
Thanks,
Yves

[puiholam2-c]

So I suppose no one has the backed up 304 driver?

[rnogueira611]

Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/168526#Comment_168526

Hi there,

Please share your product SN in the PM I send you.

Thank you.

View post

Done, I have already send it

[Blake_ASUS]

Hi @yves.vds & @puiholam2-c ,
Please share your product SN in the PM I send you.
Please check the sticker at the bottom of your laptop for the correct SN.
If you would like to send the device to service center, please let me know.
The solution for service center is ready.
Thank you.