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FN+Arrow Keys no longer change aura brightness of the keyboard_ Brand New Asus TUF A15 FA506QM

rnogueira611
Star II
System: Windows 10 Pro 64bits
Battery or AC: Both
Model: Asus TUF A15 FA506QM (R7 5800H + RTX 3060 + 16gb 3200mhz)
Frequency of occurrence: Always happening, since a few days ago
Reset OS: Not yet
Screenshot or video: -
========================
Detailed description:Every Hotkey works perfectly, including the FN+RIGHT/LEFT hotkey to change the aura mode, but the FN+UP/DOWN stopped working a few days, I haven't done anything in particular to cause this problem, the pc is brand new, i got it 10 days ago, it is pretty much stock.
Help please.
Also, when I run diagnostics on MyAsus app, it doesn't let me see the result for some reason.
127 REPLIES 127

rnogueira611
Star II
Hello, is there any news related to the problem?

Blake_ASUS
Community Legend II
rnogueira611

Hello, is there any news related to the problem?


View post
Hi there,
Which model do you have? and which issue did you encountered? SN or the backlight issue ?
Thank you.

yeulagitakg
Star I
Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/168378#Comment_168378

Hi there,

Which model do you have? and which issue did you encountered? SN or the backlight issue ?

Thank you.


View post
Model: Asus TUF A15 FA506QM
fn+arrow key didn't work, please help me ! i try everything !

rnogueira611
Star II
Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/168378#Comment_168378

Hi there,

Which model do you have? and which issue did you encountered? SN or the backlight issue ?

Thank you.


View post
Both, Asus TUF A15 FA506QM

Blake_ASUS
Community Legend II
rnogueira611

https://zentalk.asus.com/en/discussion/comment/168438#Comment_168438

Both, Asus TUF A15 FA506QM


View post
Hi there,
Sorry that I missed that you are the first one to post this question.
I have been waiting for you to share the SN in the PM.
Please share the SN from the sticker at the bottom of your laptop.
Thank you.