Battery problems after latest firmware update

[nikki9]

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After the latest firmware updates 2 days ago, and a full charge, battery is going down the drain a loooot faster and without apparent reasons. Is this a firmware bug? Anyone else experiencing this?

[ServiceH_ASUS]

nikki9 posted on 2019/2/23 00:10

Hi nikki9 Good day According to your imformation, I would suggest that you back up your phone and bring your phone to a service center for a check-up. Call Us: https://www.asus.com/support/CallUs Service Center: https://www.asus.com/support/Service-Center-All-Countries/ Thank you. 🙂

[ServiceH_ASUS]

gabriel638 posted on 2019/2/27 08:01 follow the requested images of the battery consume of my zenfone.

Hi gabriel638 Sorry, we're afraid we may need information on your problem. First please clear the app in the background and charge your phone to full before going to sleep, and leave it unused and unplugged overnight. Please capture screenshots as below on the next morning before you use your phone and tell me how many percentage of power the phone has consumed overnight. 1. Battery: settings> Battery (Device usage since full charge) 2. History details: settings> Battery> Advanced battery usage