asus zenfone 3 deluxe zs550kl no service problem

[rgmobile222]

Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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[rgmobile222]

Christine_ASUS

Hi rgmobile222 

Due to security concern and patent protection, we do not provide qcn file to users. Have you ever rooted or unlocked your device? Please note that once you unlock or root the device, it will no longer be regarded as the Original Product. Besides, the unlocked/rooted device is under risk with unexpected software issue.

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thanks for reply christine_asus
i am from pakistan not a ASUS repair center in pakistan
plz help me

[Christine_ASUS]

Hi rgmobile222
Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. Does the device work with other SIM card?
2. Can your SIM card work with other device?
3. Does the issue remain the same in Safe Mode?
4. What is your SMMI test result? 
Calculator> type ".12345+=">SMMI TEST>Single Test>SIM Signal Test/Wi-Fi Test
If any of the SMMI tests fails, it indicates high possibility of faulty hardware.
5. What is your purchased channel of the device? Did you purchase the device from ASUS authorized channel?

[rgmobile222]

Christine_ASUS

Hi rgmobile222

Thank you for your asking. Kindly provide the information below so that we can better assist you.

1. Does the device work with other SIM card?

2. Can your SIM card work with other device?

3. Does the issue remain the same in Safe Mode?

4. What is your SMMI test result? 

Calculator> type ".12345+=">SMMI TEST>Single Test>SIM Signal Test/Wi-Fi Test

If any of the SMMI tests fails, it indicates high possibility of faulty hardware.

5. What is your purchased channel of the device? Did you purchase the device from ASUS authorized channel?

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thanks for reply christine_asus
any sim in device same problem
other device sim working ok
safe mode same problem
wifi working ok

[Christine_ASUS]

Hi rgmobile222
Thank you for your asking. Based on your SMMI test result, your device has high possibility of faulty hardware. Which country did you purchase the phone? If the device was bought from ASUS authorized channel, please check your inbox and provide me your SN and IMEI for the repair guiding. Thank you.

[rgmobile222]

Christine_ASUS

Hi rgmobile222

Thank you for your asking. Based on your SMMI test result, your device has high possibility of faulty hardware. Which country did you purchase the phone? If the device was bought from ASUS authorized channel, please check your inbox and provide me your SN and IMEI for the repair guiding. Thank you.

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thanks for reply christine_asus
this details my phone check it

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