Hello there,
Problem: I do not get the option to select 60hz (only 30 hz is available) refresh rate when 4k resolution is selected. When I connect the monitor with my laptop's (lenovo) docking station it does not allow me to change the refresh rate to 60hz on 4k resolution(Screenshot attached).
I do not have HDMI (only Display Port is available) port on my lenovo laptop. I tried with the display port cable that came with the Monitor which did not work. I bought a new display port cable which has enough bandwidth to run 4k at 60hz. That too did not work.
Within Intel HD Graphics Control Panel > Options and Support > Information Center > Select Option - Digital Display Asus VG289Q1A, it shows the supported modes where I can clearly see 4k at 60hz option is available. I could not attach the screenshot as I am only allowed to attach 1 SS.
The monitor is able to display 4k at 60hz when I connected it with another laptop (Dell XPS 13) with an HDMI cable.
Before providing/suggesting probable solutions from your end please consider the following things that I already tried from my end:
1. Tried with the Display Port Cable that came with the monitor
2. Bought a new display port cable which is able to run 4k at 60hz. Did not work.
3. The laptop's docking station does not have a HDMI port. Only Display Port. So, trying with an HDMI port is not an option (unless I try with a Display port to HDMI Adapter).
Would appreciate your support in this regard.
KR
Nizamuddin
