System: Windows 10/11
Battery or AC: Both
Model: Asus TUF F15
Frequency of occurrence: frequently
Reset OS: Done
Screenshot or video:
Detailed description： Wifi is malfunctioning, it works and suddenly goes blank for some 2-3 mins and comes back online, blank means in a state where it is unaccessible, where it is disconnected and any attempt to connect again is useless, after some 2-3 mins it comes back online and then it works fine for again some 40-60 mins and the cycle repeats. Also sometimes it keeps crashing giving BSOD when checking DUMP files it shows the issue is with the wifi Driver. I tried to get the latest wifi driver from Asus Support's official website but the issue is not solved yet. It's too much annoying when doing serious work and the laptop is just 3 months old
Things I did :
1) Updated to the latest version of driver 'MediaTek 802.11AX Wireless Adapters'
2) Rested the entire windows
3) BIOS also updated and has default settings
STILL, THE PROBLEM IS NOT SOLVED
I have seen many people getting this issue in this thread: https://zentalk.asus.com/en/discussion/51309/mediatek-wi-fi-driver-causes-bsods-on-asus-rog-g713qm/p...
So can I get a proper step-by-step solution if this is a software issue.
This I posted a few days back, but the issue is still not solved, I brought this laptop online from amazon. I contacted Asus Customer Support, they said they will send a service Engineer home for a checkup within 2 days once you receive mail, I got the mail but now it's been 5 days nothing from the Asus-side, that engineer has not shown up, and now as colleges are reopening across India I need to go to my college within next few days which is in a different city. Having spent more than 1 Lakh rupees on this machine and getting such problems is seriously disappointing.
The case is registered with case ID: A2203037293-0001
SO PLEASE HELP WITH SERVICE, LAPTOP IS JUST 3 MONTHS OLD