Asus Rog Zephyrus G14 GA401LL Keyboard light function not working (light allways on)

[suryadi_haza]

System: windows 10
Battery or AC: Battery and AC
Model: GA401LL
Frequency of occurrence: all
Reset OS: no
Screenshot or video:
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Detailed description：Keyboard light function not working (light allways on) when i press fn+arrowdown or fn+arrowtop nothing change

i was install the following driver and software but not solf the problem
1. ROG Keyboard Firmware Update Tool V2.3.0
2. ASUS System Control Interface V2
3. Bios Installer For Windows 216



how to fix it please, thank you.

[Blake_ASUS]

Hello suryadi,
Was there any update or modification before the issue occurred?
If you bring the device to another brighter environment? does the key work?
Thank you.

[suryadi_haza]

Blake_ASUS

Hello suryadi,

Was there any update or modification before the issue occurred?

If you bring the device to another brighter environment? does the key work?

Thank you.

View post

Was there any update or modification before the issue occurred?
yes, I have made a warranty claim before, because the laptop was totally dead and the new problem is the keyboard light always on
If you bring the device to another brighter environment? does the key work?
no, its does not wok.
another information is the keyboard light is automatically off when the laptop is idle, and turn back on when used again.
How to fix it
Thank you

[Blake_ASUS]

Hello suryadi,
Please provide your SN or RMA number in the PM I send you.
and for " the keyboard light is automatically off when the laptop is idle, and turn back on when used again", does this happen in battery mode? or also on adapter?
Thank you.

[suryadi_haza]

Blake_ASUS

Hello suryadi,

Please provide your SN or RMA number in the PM I send you.

and for " the keyboard light is automatically off when the laptop is idle, and turn back on when used again", does this happen in battery mode? or also on adapter?

Thank you.

View post

it only happen in battery mode, not happen in adapter mode
Thank you