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Zen Mesh XT9 losing setup

DrZgian
Star I

Hi all, I am posting here because I have run out of solutions with my WiFi Mesh XT9 system. I have the main router in one room and the node in the adjacent room. Both devices are under surge protection, the node is plugged into a UPS. The system worked perfectly for a little less than one year. Recently, both the node and the main router are losing the setup and need to be reconfigured. A month ago, the node lost the setup and it had to be reset and reconfigured. Last week, the main router suddenly switched to setup mode asking for the name of the new network.  It looked like a new device out of the box. Unfortunately, I didn't check or save the logs. The firmware was updated a month ago to the latest version on both devices (node and main router).  I've been very happy with the Mesh system until these recent issues occurred. Is anyone having the same issue? Any ideas on potential causes/solutions? 

Thank you.

1 REPLY 1

keli4fun
Star I

When did you problem start? after updating the newest firmware? say around mid march ?